Frequently Asked Questions
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What exactly is an eSIM?
An eSIM serves as a virtual SIM card enabling you to set up a cellular plan with your provider without requiring a physical nano-SIM card.
How can I go about activating my eSIM?
Activating your eSIM involves a straightforward three-step process: 1) Specify your destination 2) Choose a data plan 3) Use your phone to scan the QR code.
What sets apart a physical SIM from an eSIM?
While a physical SIM is a tiny chip you physically insert into your device, an eSIM represents a digital SIM that facilitates the activation of a cellular plan without the need for a nano-SIM card.
How can I determine if my phone is eSIM compatible?
Explore our dedicated page listing supported devices to find out if your phone is capable of using an eSIM.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.
Can I receive phone calls or SMS?
If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.